At ReviewMate, we value and respect your privacy. This page outlines our policies concerning the collection, use, and sharing of your Personal Data when you use our review app. We use your data to enhance your experience and to improve the service we offer. By accessing and using the app, you consent to our collection and use of your information as outlined in this policy.
Please read this policy carefully. By using our app, you consent to the practices described herein.
We collect personal information that you provide to us directly, such as:
When you submit reviews, comments, or feedback, we collect the content you provide, including text, ratings, and any associated media.
We handle data that connects a review left by a reviewer to their related product purchase from a merchant. This information may be shared with third parties to support the functionality of our service. In particular, we share the Link Data with Shopify and the Shop app to display reviews alongside the relevant products on their platform.
We collect personal information from the following sources:
While providing personal information is not mandatory, not doing so may prevent us from responding to your inquiries or fulfilling your requests for service functionalities.
We have provided a table below that details how we use your Personal Data, the legal basis for each use, and our legitimate interests where applicable. This helps ensure transparency in how we process your data.
Please note, we may process your Personal Data under multiple legal grounds depending on the purpose. If you need further details about the specific legal basis we rely on for processing, especially when more than one applies, please contact us.
| Purpose / Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To publish a review | Identity | Necessary for our legitimate interests (to ensure the efficient operation of our Service) |
| To provide and maintain our Service | Identity, Technical, Usage, Link | Performance of a contract with you |
| To notify you about changes to our Service | Identity | Performance of a contract with you; Necessary for our legitimate interests (to develop our services and grow our business) |
| To allow participation in interactive features | Identity, Technical, Usage | Performance of a contract with you; Necessary for our legitimate interests |
| To provide customer support | Identity, Technical, Usage | Performance of a contract with you |
| To provide data to Shopify and partners | Identity, Link | Performance of a contract with you; Necessary for business relationships |
| To facilitate a referral | Identity, Usage, Technical | Consent; Necessary for legitimate interests |
| To gather analysis for service improvement | Technical | Necessary for our legitimate interests |
| To monitor service usage | Technical, Usage | Performance of a contract with you; Necessary for efficient operation |
| To detect, prevent, and address technical issues | Technical, Usage | Performance of a contract with you |
| To provide news, special offers, and general information | Identity | Necessary for our legitimate interests (to develop our services and grow our business) |
| To manage relationships, including policy updates | Identity | Performance of a contract with you; Necessary for efficient operation |
| To enable website and social media connectivity | Identity, Technical, Usage | Performance of a contract with you |
| To deliver relevant website content and ads | Identity, Technical, Usage | Necessary for our legitimate interests (to develop services and inform marketing strategy) |
If you leave a review, it may automatically be displayed on our Service, including any Personal Data included in that review. You have the ability to control the Personal Data (if any) included in your review, and you can delete or update a review by logging into your user profile on our Service.
We will use your Personal Data only when permitted by applicable law. Typically, we will use your data in the following scenarios:
We will use your Personal Data only for the purpose it was collected, unless we find it necessary to use it for a related reason. If you want to know how this new use aligns with the original purpose, contact us.
If we need to use your data for a purpose other than what it was originally collected for,we will inform you and outline the legal basis for this action.
Please note that, in accordance with the rules outlined above, we may process your Personal Data without your knowledge or consent when this is required or permitted by law.
We will retain your Personal Data only for as long as necessary to fulfill the purposes it was collected for, including any legal or regulatory obligations. In the event of a complaint or potential litigation, we may keep your data for a longer period.
The retention period is based on the data's nature, sensitivity, and the purpose of processing, as well as legal requirements.
By law, we must keep basic customer information (e.g., contact, financial, transaction data) for six years for tax purposes. In some cases, you may request data deletion or we may anonymize it for research or statistical purposes, where it may be used indefinitely without further notice
By using the app, you consent to the transfer of your Personal Data to servers located outside your country.
We ensure that your data is protected by implementing safeguards, such as transferring it only to countries with adequate data protection or using approved contracts with service providers. Please contact us if you would like more details on the specific mechanism we use when transferring your data.
We may share your Personal Data with third parties for the purposes outlined in this policy. We require all third parties to uphold the security of your Personal Data and handle it in compliance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process it for specific purposes, as outlined in our instructions.
If Reviewmate undergoes a merger, acquisition, or asset sale, your Personal Data may be transferred. The new owners will handle your data in accordance with this policy. We will notify you prior to any such transfer.
Under certain circumstances, ReviewMate may be required to disclose your Personal Data if mandated by law or in response to valid requests from public authorities (such as a court or government agency).
ReviewMate may disclose your Personal Data in the good faith belief that it is necessary to:
Your data may be shared with legal, financial, or insurance advisors in the course of providing professional services.
ReviewMate may share your Personal Data with third-party platform partners, including Shopify, who facilitate the integration of our services onto your website.
We take data security seriously, but no transmission or storage method is 100% secure. While we apply commercially acceptable measures to protect your data, we cannot guarantee its absolute security.
We do not support the Do Not Track ("DNT") feature. DNT is a preference that can be set in your web browser to let websites know you do not want to be tracked.
You can enable or disable this setting by visiting the Preferences or Settings page in your browser.
You have the right to modify, update, delete, or limit the use of your Personal Data. You can make changes directly through your account settings.
If you wish to be informed what Personal Data we hold about you or request its removal, please reach out to us
In certain circumstances, you have the right:
*If we share Link Data with Shopify or their Shop app, and the merchant deletes our service, we cannot delete the Link Data from Shopify. In this case, we will forward the deletion request to the merchant, who is required to delete it promptly.
You also have the right to request your data in a commonly used electronic format for portability.
Please note that we might request you to verify your identity before addressing such requests.
We may employ third-party service providers to facilitate, improve, or analyze our services. These providers have access to your Personal Data only to perform tasks on our behalf and are obligated to keep it confidential.
We may share your Personal Data with Shopify and their Shop app. Shopify and their Shop app uses Personal Data shared with them to publish reviews of products sold by our merchant Users.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personal data from children. If you are a parent or guardian and discover your child has provided us with data, please contact us. If we find out we've collected such data without parental consent, we will take steps to remove it from our servers.
We may collect, use, or disclose personal information such as identifiers, personal information categories, and internet activity for business purposes, in accordance with applicable laws.
Under Indian law, you have the right to be informed about the collection and use of your personal data, request access to your data, and request corrections or deletions of inaccurate or outdated information.
We may occasionally update our Privacy Policy. Any updates will be posted on this page, and we will notify you of significant changes via email or a clear notice on our service before they are implemented.
Please review this Privacy Policy regularly for any updates. Changes are effective once they are posted on this page.
If you have any questions about this Privacy Policy, please contact us by email: reviewmate@appwrk.com